COMPLAINTS PROCEDURE

Step 1: Contact Us

Please notify us of any complaint as soon as reasonably practicable after the issue becomes apparent.

Step 2: Written Complaint

Complaints should be submitted in writing as soon as reasonably practicable and, where possible, within 14 days of the issue becoming apparent. Please provide sufficient details of the issue and any relevant supporting information.

Step 3: Inspection & Investigation

You must allow Coreflow London a reasonable opportunity to inspect and investigate the issue before arranging any third-party remedial work.

We cannot accept responsibility for third-party investigation, repair or report costs incurred without our prior written consent, except where required by law.

Step 4: Our Response

We will acknowledge your complaint within 5 working days and aim to provide a full response within a reasonable period following our investigation. Where additional time is required, we will keep you informed.